Thank God the office manager 'Lyta' was apologizing left and right for his behavior and was willing to get back to me with the warranty information. You just don't treat your customers that way, especially when they are kind to you and attempting to make it right. I have never been treated so ridiculously unkind by any company and feel that he was unbelievably unprofessional.

He was so mad at me the office manager had to calm him down. I would understand if I was unwilling to make it right and was just being a jerk to him but I was begging him to forgive me and work it out but he would have no part of it. I begged him to just come and let me pay him (he was only four minutes out at this time) and he refused and said he would have his office manager call to collect the money. He said I was rude and totally inconsiderate for making him take time away from his family and wasting his time. I wanted to be fair and compensate for his trouble. I tried calling him back and the second time he answered and I apologized profusely and tried to assure him I didn't realize it was going to offend him and he could go ahead and come and I would pay him his $165.00 fee just for coming. HE ABSOLUTELY BLEW UP ON ME!!!! He proceeded to tell me he was black balling me and to find a different company to fix my problem (which by the way I wouldn't even have a warranty with) and hung up on me. At the last minute someone offered two window units to hold us over till Monday so the warranty would cover the service, so I called to make sure I understood him correctly and told him I may need to cancel till Monday. The service tech 'Kevin' said he would be there in an hour.

It was 94 degrees in the house and my ferret was struggling to breathe so didn't think I had a choice. Was informed my warranty would not cover the call because it was after hours and the weekend. I called at 4:56 pm on a Friday for a service call on my ac unit they installed within a year that just quit working. MAKE CERTAIN YOU DON'T ACCIDENTALLY MAKE 'KEVIN' MAD.

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